Oculus has recently taken actions in response to a very small percentage of users reporting a generally mild skin irritation where the foam portion of the Quest 2 facial interface rests on the skin. They are offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners.

Mighty Ape parallel imports the Oculus headset, and we are awaiting confirmation from Oculus whether the recall program covers us.

In the meantime, we recommend lodging a request with Oculus regardless, as per below.

Please reach out to Oculus at Oculus Support to request a cover, or for help with additional questions.

Visit the official notice page here.

Please see the below instructions in order to submit a support request with Oculus.

1. Go to Submit a request – Oculus Support
2. Select “Email Us”
3. Choose “I am contacting about the Quest 2 Silicone Cover”
4. Fill in the support form with your Personal Details and the key information below.

Please select your reason for contacting us
I have a Quest 2 and I want to order a silicone cover

Did you purchase your product from Oculus.com, or from somewhere else?
Somewhere else
Where did you purchase your headset?
Other
Other Retailer
Mighty Ape NZ

Please provide the Serial Number of your Oculus Quest 2 headset
xxxxxxxxxxxxx­xxxxxxxxxxx

Attachments
Please attach your receipt or proof of purchase to this form before submitting.

FREQUENTLY ASKED QUESTIONS

What is happening?

Oculus are participating in a voluntary recall of the Oculus Quest 2 removable foam facial interface in coordination with the U.S. Consumer Product Safety Commission (CPSC). For context: As more people started using Quest 2, Oculus received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. Oculus have been working hard to address the issue, working with experts and making adjustments to the manufacturing process, and communicating proactively with regulators.
The safety and comfort of every customer is top priority. As part of this commitment Oculus are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners globally.

Is my Quest 2 part of the recall?

Oculus has issued a voluntary recall of the Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission. Oculus are now offering a free silicone cover to all Quest 2 headset, Quest 2 facial interface accessory and Quest 2 Fit Pack owners.
Oculus are doing so in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin.

Where can I learn more about the Quest 2 Silicone Cover?

Refer to the Quest 2 Silicone Cover website for more product information as well as how to request one. Oculus will be shipping them globally in all countries where the Quest 2 is officially sold (see supported countries).

How much does the Quest 2 Silicone Cover cost?

The Quest 2 Silicone Cover is free for Quest 2 users.

Do I need to stop using my Quest 2?

If you experience a skin irritation or reaction, you should immediately stop using the removable foam facial interface, and should contact Facebook to receive a free silicone cover.

For more specific information regarding this recall program, please visit the Oculus Support Center.

GO TO SUPPORT